Mint Lube Case Study

Banin Akif MBA I Seat 7049 Operations Management slip STUDY (MINIT-LUBE INC. ) Q. 1What constitutes the mission of Minit-Lube? AnsThe mission statement for Minit-Lube can be derived as followed Our Mission To provide fast, reliable and superior services in a customer friendly environment while ensuring lowest potential f ares. Q. 2How does the Minit-Lube operation strategy provide competitive advantage? AnsMinit-Lube trading operations strategy provides the organization advantage over its competitors in the following ship canal Services Design Minit-Lube has a superior service design as it provides fast oil-change, interior cleaning and lubrications services to 3 cars at a time. Quality management Quality exceeds normal standards as all employees are neatly dressed and fully deft from minit-lube school. Process Efficient go for of human resource enables fast service provision as common chord workers simultaneously work on a car to provide oil-change services. billet Spotle ss environment provides customer a refreshing feeling. Layout designMinit-Lube layout supports help focused job shop practice which maximizes the efficiency and quality. Human vision Well trained staff graduated from minit-lube school, ensuring cost effectiveness by building good customer relationships and providing speedy and accurate service. Each unmarried specializes in its own work enabling the maximum level of service. computer programing Service providedin least possible time frame with use of in effect(p) human resource in order to meet customer schedules. upkeepMinit-Lube provides reliable maintenance solutions because of their trained staff and superior operations management. Q. 3 Is it likely that Minit-Lube has ontogenyd productiveness over its more traditional competitors? wherefore? How would we measure productiveness in this industry? AnsMinit-Lube increased productivity over its traditional competitors in the following ways Well trained/educated labor la bor plays a vital role in productivity and as employees of minit-lube are both well educated and trained, they increase the productivity of the organization. More Output in lesser time As compared to its competitors, at minit-lube the car comes in and goes out in only 10 mins which significantly increases the output and therefore, productivity. Also, providing service to 3 cars simultaneously also enhances the productivity if the competitors are servicing less than 3 cars keeping all some other factors constant. Productivity= Output____ Input = No. of cars serviced in an hour____ Labor hours put in by the team