Ecommerce and Best Practices in CRM Essay Example | Topics and Well Written Essays - 2250 words

Ecommerce and Best Practices in CRM - Essay ExampleIn addition, by ever-changing paper-based or manual business processes with electronic methods, and by utilizing information flows in contemporary and active manners, e-commerce can improve parliamentary procedure processing, delivery, and payment for services, products, and goods as wholesome as minimize corporations inventory and operating expenses (Laudon and Laudon 25). This paper presents a detailed analysis of the e-commerce activities specially customer relationship management (CRM). The basic aim of this look into is to analyze best practices in customer relationship management.The internet has become a common medium (or source) for electronic commerce (e-commerce), since it is creating up to date methods for organizations to fall in with their stakeholders and customers. In simple words, e-commerce means carrying out business activities/operations on internet (Norton, 2001, p. 371) and (Worthington, 2003). Amazon.com is one of the most well-known examples of e-commerce. It uses e-commerce to run its business. When someone gives or submits an order at Amazon.com or even just views the web site, Amazon.com is able to scratch various online and e-mail advertisements to users interest. Another benefit of e-commerce that Amazon.com uses is the capability to promulgate and collaborate with stakeholders and partners (Ray, 2004).This business has created a very useful web site that helps customers buy and ship chocolates. Kim Land, who is director of Godiva Direct says, in the beginning this system was launched to even out money. And in two years, online sales have reached to more than 70 percent.This corporation successfully implemented the internet to alert the public to the exercise of catching sharks, taking away their fins for soup, and returning them to the ocean to die. In addition, the implementation of web site also helped people